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The player from Greece had had an issue with his winnings being voided żeby the online casino, HellSpin Casino, for allegedly breaching the nadprogram terms. The player had claimed that he did not exceed the maximum bet zakres while the bonus was active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked jest to provide further information regarding these bets, but they had not responded. The player państwa asked jest to obtain the full history from the casino so that the situation could be further investigated. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account.
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The selection of regular bonuses and the low bet to loyalty points conversions are two more areas the Playcasino team gives thumbs up. HellSpin is no angel here, with maximum limits of €4,000 per day, €16,000 per week, or €50,000 per month. For instance, at BitKingz, those limits are just €2,pięć stów per day, €7,pięć stów per week and €15,000 per month.
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He had claimed that the casino had confiscated his funds amounting to $77,150 ARS, alleging violation of terms and conditions. Despite our efforts owo mediate, the casino had not initially responded to the complaint. The player from Italy was facing challenges with withdrawing his winnings amounting jest to 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based pan VIP stan. However, the player did not respond jest to our messages, leading us to reject the complaint.
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